Account Deletion Policy

In strict compliance with Apple App Store and Google Play Store policies, KORMO provides users with complete control over their data.

How to Delete Your Account

Option 1: Inside the Mobile App (Recommended)

1. Open the KORMO App.
2. Navigate to your Profile / Settings tab.
3. Tap on Security & Privacy.
4. Tap the red Delete Account button.
5. Confirm via OTP. Your account and all associated data will be queued for immediate deletion.

Option 2: Via the Web Form

If you no longer have access to the app, you may request deletion using the form below:

What Happens When You Delete Your Account?

• Your User and Profile database records are permanently scrubbed.
• Your NID and Live Selfie images are permanently deleted from our Cloudflare R2 storage servers.
• Exception: Transaction records and Ledger histories (e.g., jobs completed, payments made via SSLCommerz) are retained for 7 years to comply with Bangladesh Bank financial auditing requirements. You cannot delete your account if you have a negative wallet balance (e.g., -Tk 200) until the debt is settled.